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Support, guidance and help

Tips & Tricks

How to search for an item in the barcode catalog

Known issues

We will keep you informed of the current status here.


Known issues in Android app version 1.1.1:
- Paste image in a new item is not fully available yet. Ongoing development.
- We have 2 cases of Android tablets where items added did not synchronize, we are investigating.
- Searching for and adding items from the catalog that have no barcode will give a false report of a duplicate.


Known issues in iOS app version 1.2.3:
- We have 1 device with over 1,000 items that is not syncing correctly, we are aware of it and working on server fixed to resolve it.
- Searching for and adding items from the catalog that have no barcode will give a false report of a duplicate.


The server is up and working

If you see any issues or have any questions please use the contact form in the app or below.


May 19th,2020: Released Android 1.1.1. Bug fixes for initial Android release
April 18th, 2020: Release Android 1.1.0. The first version available on Google Play
January 27th, 2020: Released iOS 1.2.3. Bugfix where barcodes are again added to the item even if not in the catalog, bugfix on the first sync it could sometimes set the sync version without downloading the items. Improved iOS13 support.
Oct 31st, 2019: Released iOS 1.2.2. Added duplicate items warning, long-press menu in Sets, bug fix for iOS 12.x crash & duplicate manufacturers.
Oct 3rd, 2019: Released iOS 1.2.1. Added Paste Image, minor updates.
Sept 6th, 2019: Server update to solve a problem with very long tags not syncing (more than 255 characters).
Sept 1st, 2019: Released iOS 1.2.0. Added Search Barcode Feature, bug fixes for sync.
June 21st, 2019: Released iOS 1.1.1. A bugfix version that reduced the occurrence of dropping from Trial mode to Free mode.
June 4th, 2019: Release iOS 1.1. The first version available in the Apple App Store.


Privacy Policy

We take your privacy seriously, not only that, but we use the app too! Here is our policy in detail: Privacy Policy


Terms and Conditions

Yes, still serious stuff, we will get to the interesting questions soon. Here are the terms and conditions for using the app and website: Terms and Conditions

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