Menu Close

Support, guidance and help

Privacy Policy

We take your privacy seriously, not only that, but we use the app too! Here is our policy in detail: Privacy Policy

 

Terms and Conditions

Yes, still serious stuff, we will get to the interesting questions soon. Here are the terms and conditions for using the app and website: Terms and Conditions

Known issues

We will keep you informed of the current status here.

Server: online and there are no known issues. Aug 21st, 2019 server was updated ready for the release of 1.2.0

June 21st, 2019: Released a bug fix version 1.1.1. It significantly reduced the occurrence of dropping from Trial mode to Free mode.

Known issues:

  • Trial mode changing to Free mode. We have a fix and will be released in version 1.2 in mid-August. There is a specific case causing the app to drop into free mode. The workaround is to either:
    • From the settings screen in the app select the FREE mode banner at the top of the screen, then Subscribe to PRO, then at the bottom of the next screen "Restore Purchase".

OR

    • Closing and restarting the app, you do not need to log out and log back in.
  • Sync intermittent between devices We have implemented several sync fixes and are testing in preparation for release in version 1.2 which is expected to be released mid-August.
  • App "Freezes" for 15-20 seconds. This is a bug in sync and will be fixed in release 1.2. If it is a problem the workaround is to place the device in Airplane Mode so that the internet is turned off, it's inconvenient and the barcode catalog can't be used, but it does stop it happening.
  • App crashes. This is also a sync issue and is fixed in the next release 1.2, which we hope to release mid-August. If it is a problem the workaround is to place the device in Airplane Mode so that the internet is turned off as this stops sync, it's inconvenient and the barcode catalog can't be used, but it does stop it happening.

If you see any issues or have any questions please use the contact form below.

Frequently asked questions

Barcode catalog content: Here's the content list.

Contact support