Support, guidance and help
We will keep you informed of the current status here.
Server: no know issues. The server was off-line for an upgrade10/9 1:35-2:50am EST (05:35-06:50 UTC)
Known issues in 1.2.1:
A crash on 1.2.1, occurs mainly on iOS 12.x: Fix tested and ready to release
Manufacturer names duplicated in Filter: We have identified the issue and are working on a fix.
Sync issue on a small number of devices: There are a small number of users with a lot of items that are unable to sync between devices. We have reproduced this in testing and are implementing logging to help identify the problem.
Can't log in: The primary cause is a firewall or similar on the WiFi which is blocking access to our server. If possible switch to cell data or change to a different WiFi that doesn't have the block. This is not an app issue, it is a WiFi access point firewall or VPN blocking certain traffic.
If you see any issues or have any questions please use the contact form below.
Oct 3rd, 2019: Released 1.2.1. Added Paste Image, minor updates.
Sept 6th, 2019: Server update to solve a problem with very long tags not syncing (more than 255 characters).
Sept 1st, 2019: Released 1.2.0. Added Search Barcode Feature, bug fixes for sync.
June 21st, 2019: Released 1.1.1. A bugfix version that reduced the occurrence of dropping from Trial mode to Free mode.
June 4th, 2019: Release 1.1. The first version available in the Apple App Store.