Menu Close

Support, guidance and help

Tips & Tricks

Known issues

We will keep you informed of the current status here.

Server: no know issues. The server was off-line for an upgrade10/9 1:35-2:50am EST (05:35-06:50 UTC)

Known issues in 1.2.1:

A crash on 1.2.1, occurs mainly on iOS 12.x: Fix tested and ready to release

Manufacturer names duplicated in Filter: We have identified the issue and are working on a fix.

Sync issue on a small number of devices: There are a small number of users with a lot of items that are unable to sync between devices. We have reproduced this in testing and are implementing logging to help identify the problem.

Can't log in: The primary cause is a firewall or similar on the WiFi which is blocking access to our server. If possible switch to cell data or change to a different WiFi that doesn't have the block. This is not an app issue, it is a WiFi access point firewall or VPN blocking certain traffic.

If you see any issues or have any questions please use the contact form below.


Oct 3rd, 2019: Released 1.2.1. Added Paste Image, minor updates.
Sept 6th, 2019: Server update to solve a problem with very long tags not syncing (more than 255 characters).
Sept 1st, 2019: Released 1.2.0. Added Search Barcode Feature, bug fixes for sync.
June 21st, 2019: Released 1.1.1. A bugfix version that reduced the occurrence of dropping from Trial mode to Free mode.
June 4th, 2019: Release 1.1. The first version available in the Apple App Store.


Privacy Policy

We take your privacy seriously, not only that, but we use the app too! Here is our policy in detail: Privacy Policy


Terms and Conditions

Yes, still serious stuff, we will get to the interesting questions soon. Here are the terms and conditions for using the app and website: Terms and Conditions

Contact support